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Listen, Deliver expected, surprise effectively.
Management Consulting platform that brings together professionals from different fields who, through the improvement business processes, are working on Customer Experience development.
Listen, Deliver expected, surprise effectively.
  • RPA improving CX
  • Management Consulting
Listen, Deliver expected, surprise effectively.
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  • RPA improving CX
  • Management Consulting
  • Challenges
    Resolution
    • Project including more than 80 offices worldwide
    • 190 processes with 1811 variations in the project scope
    • 2 years implementation timeframe
    • Potential saving estimate of 78 FTE’s
    • RPA Governance setup
    • PoC performed in Q2 2018 with 4 processes in the scope
    • 13 processes implemented in 2018
    • Cumulative savings reached 38 FTE by the end of 2018
    Transport and Logistics
    • Process harmonization between different operational companies on different continents
    • Harmonization of IT infrastructure used for the project
    • Development of internal RPA capability
    Target
  • Challenges
    Resolution
    • Project including more than 80 offices worldwide
    • 190 processes with 1811 variations in the project scope
    • 2 years implementation timeframe
    • Potential saving estimate of 78 FTE’s
    • RPA Governance setup
    • PoC performed in Q2 2018 with 4 processes in the scope
    • 13 processes implemented in 2018
    • Cumulative savings reached 38 FTE by the end of 2018
    Transport and Logistics
    • Process harmonization between different operational companies on different continents
    • Harmonization of IT infrastructure used for the project
    • Development of internal RPA capability
    Target
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  • Avellana Consulting
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