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Listen, Deliver expected, surprise effectively.
Management Consulting platform that brings together professionals from different fields who, through the improvement business processes, are working on Customer Experience development.
Listen, Deliver expected, surprise effectively.
  • RPA improving CX
  • Management Consulting
Listen, Deliver expected, surprise effectively.
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  • RPA improving CX
  • Management Consulting
  • Challenges
    Resolution
    • Posting cash from SME client retail stores
    • Creation of small business account
    • Automatic verification of amount and structure of cash from small business client network
    • 3 processes aiming to support CX initiatives targeting SME clients
    • 7 applications in the scope of the project
    • 6 weeks implementation
    • Average handle time for selected processes decreased up to 60%
    Banking
    Project target was to reduce time of repeatable actions of employees up to 20%. During the project process optimization and automation helped to reduce that time from 40 to 80%
    Target
  • Challenges
    Resolution
    • Posting cash from SME client retail stores
    • Creation of small business account
    • Automatic verification of amount and structure of cash from small business client network
    • 3 processes aiming to support CX initiatives targeting SME clients
    • 7 applications in the scope of the project
    • 6 weeks implementation
    • Average handle time for selected processes decreased up to 60%
    Banking
    Project target was to reduce time of repeatable actions of employees up to 20%. During the project process optimization and automation helped to reduce that time from 40 to 80%
    Target
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