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Listen, Deliver expected, surprise effectively.
Management Consulting platform that brings together professionals from different fields who, through the improvement business processes, are working on Customer Experience development.
Listen, Deliver expected, surprise effectively.
  • RPA improving CX
  • Management Consulting
Listen, Deliver expected, surprise effectively.
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  • RPA improving CX
  • Management Consulting
  • Challenges
    Resolution
    • Handling customer requests during peak season
    • Handling back office actions directly influencing Customer
    • Experience previously classified as too expensive to be automated
    • Manual handling
    • Agents performing actions in 4 applications
    • 17 steps activation process
    • Process improvement project before automation
    • 4 applications handled by robots
    • 8 week implementation
    • Employee repetitive engagement time reduced 30%
    Telecommunications
    Project target is to reduce 10 to 20% of repetitive work and free their employees for more creative work. So far results are showing 30% reduce.
    Target
  • Challenges
    Resolution
    • Handling customer requests during peak season
    • Handling back office actions directly influencing Customer
    • Experience previously classified as too expensive to be automated
    • Manual handling
    • Agents performing actions in 4 applications
    • 17 steps activation process
    • Process improvement project before automation
    • 4 applications handled by robots
    • 8 week implementation
    • Employee repetitive engagement time reduced 30%
    Telecommunications
    Project target is to reduce 10 to 20% of repetitive work and free their employees for more creative work. So far results are showing 30% reduce.
    Target
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  • Avellana Consulting
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